Product information is provided for identification and laboratory research reference only; we do not provide medical, diagnostic, or therapeutic guidance.
Northwest Peptides products are intended strictly for laboratory research and analytical use. Due to product integrity and quality control requirements, we do not accept returns of any products once shipped, including opened, used, or sealed items, except where required by law.
All purchases are considered final sale once an order has been processed for shipment.
If your order arrives with any of the following issues, we will work with you to resolve it:
You must contact us within 48 hours of delivery (based on carrier tracking) to be eligible for review.
Email support@northwestpeptides.com with:
If your claim is approved, we may provide one of the following (at our discretion):
We cannot offer replacements, credits, or refunds for:
Orders returned to sender due to refusal, failed delivery, or incorrect address may be reshipped at the customer's expense.
Cancellations are only possible before fulfillment (i.e., before the order is processed for shipment / label creation). Once an order is processed for shipment, it cannot be canceled.
If there is an issue with your order, please contact us at support@northwestpeptides.com so we can resolve it quickly. Filing a chargeback does not expedite resolution and may delay investigation while the carrier and payment provider review the dispute.
Support: support@northwestpeptides.com